Refund & Returns Policy

Refunds and Returns Policy

Last Updated: February 6, 2024

Thank you for shopping at sensebyscent.com, operated by Sense by Scent (“Sense by Scent,” “we,” “us,” or “our”). We want you to be completely satisfied with your purchase, but we understand that sometimes a return or refund may be necessary. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

  1. Eligibility for Returns:We accept returns for eligible products within 10 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  2. Initiating a Return:To initiate a return, please contact us at sensebyscent@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.
  3. Return Shipping:Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
  4. Refund Process:Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
  5. Exchanges:If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item on our website.
  6. Non-Returnable Items:Certain types of items are non-returnable, including:
    • Gift cards
    • Personalized or customized items
    • Clearance or sale items
  7. Damaged or Defective Items:If you receive a damaged or defective item, please contact us immediately at sensebyscent@gmail.com with photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible.
  8. Contact Us:If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:Sense by Scent Email: sensebyscent@gmail.com Address: 470B Upper Serangoon Crescent, Singapore 532470

We strive to provide excellent customer service and will do our best to assist you with any returns or refunds. Thank you for shopping with us!